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Privacy policy

Effective Date: August 7, 2025

Thank you for using our app ("the App"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and disclose information when you install and use our App in connection with your Shopify store.

1. Information we collect

When you install the App, we are automatically able to access certain types of information from your Shopify store via the Shopify API. These include:

  • Store information (store name, email, store ID, etc.)
  • Store events and notifications (e.g. order created, order updated, checkout created)

Important Note:

We do not collect, store, or log any personal information from your customers (such as names, emails, phone numbers, or payment information). Any information received is used solely for the purpose of sending event notifications to your Slack workspace.

2. How we use your information

We use the data accessed from your Shopify store for the sole purpose of enabling and delivering real-time alerts to your Slack workspace based on events you choose to monitor. These include, but are not limited to:

  • New order created
  • Inventory level changes
  • Checkout process abandoned

We do not analyze, resell, share, or retain this data beyond what is required to deliver these notifications.

3. Slack integration

When you connect your Slack workspace to the App, we receive the following:

  • Slack workspace ID and access token
  • Channel and user selection (for delivering messages)

This data is used only to send notifications to the appropriate Slack channel(s) as configured by you. We do not access or store message content from your Slack workspace, nor do we send any data to Slack outside of the event notifications you configure.

4. Data retention

We do not store any event data, customer data, or personal data. All data is processed in-memory and sent directly to Slack. We retain only the minimum metadata necessary to maintain functionality and authentication (e.g. access tokens, store ID, and configuration settings) and even that is kept secure and minimal.

5. Third party services

The App interacts with the following services:

  • Shopify: To receive store events.
  • Slack: To send notifications.

These services have their own privacy policies, and we recommend reviewing them:

6. Data security

We take data security seriously and implement appropriate technical and organizational measures to protect any information we do retain (e.g. access tokens) from unauthorized access, use, or disclosure. All data is encrypted both at rest and in transit.

7. Your rights

As a merchant, you have the right to:

  • Uninstall the App at any time, which removes our access to your store.
  • Request deletion of any data we may have about your store (e.g. access tokens or configuration settings).
  • Contact us with any concerns or questions regarding data usage or security.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the App or by email. Continued use of the App after changes are posted will constitute your acceptance of those changes.

9. Contact us

If you have any questions about this Privacy Policy or your data, you can contact us at [email protected].